Escriba sus Impresiones sobre los conceptos siguientes, usando lo.
SUGERENCIAS: disgustar interesar encantar
fascinar molestar fastidiar
importar preocupar impresionar
EJEMPLO: romántico
Lo romántico me aburre.
curioso ___________________
Добрый вечер! Хочу присоединиться к обсуждению.
В МЕТОДИЧЕСКИХ РЕКОМЕНДАЦИЯХ для учителей, подготовленные на
основе анализа типичных ошибок участников ЕГЭ 2015 года по ИНОСТРАННЫМ ЯЗЫКАМ (авторы: М.В. Вербицкая, К.С. Махмурян, В.Н. Симкин; сайт ФИПИ) сказано:
«Необходимо помнить, что вопрос, начинающийся с вежливого оборота “Could you tell me …?”, принимается, только если за ним следует полный косвенный вопрос с соответствующим порядком слов, т.е. “Could you tell me where the hotel is situated?”.
В этом случае мы рассматриваем “Could you tell me …?” как прямой вопрос: «Не могли бы вы сказать?..» Владение грамматической нормой экзаменуемый демонстрирует, используя в продолжение прямого вопроса придаточное предложение (косвенный вопрос).
Если в придаточном предложении используется вопросительный порядок слов: “Could you tell me where is the hotel situated?” – это грамматическая ошибка, вопрос не принимается.
Формулировки типа “Could you tell me the address?” не принимаются: они являются просьбами, а не вопросами». (стр. 21)
Задания
Версия для печати и копирования в MS Word
Study the advertisement.
Buy a washing machine — have it delivered the same day!
You are considering buying a washing machine and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) cost of delivery
2) possibility to prolong the warranty period
3) return policy
4) if the deliverer will install it for you
You have 20 seconds to ask each question
Спрятать пояснение
Пояснение.
Вопросы должны быть грамматически верными. Избегайте необоснованных пауз в речи, верно расставляйте ударения, правильно используйте интонацию, не нарушайте нормы произношения слов.
1) How much does delivery cost?
2) Is it possible to prolong the warranty period?
3) What is your return policy?
4) Will the deliverer install the washing machine for me?
Спрятать критерии
Критерии проверки:
| Критерии оценивания выполнения задания | Баллы |
|---|---|
| Вопросы 1−4 | |
|
Вопрос по содержанию отвечает поставленной задаче, имеет правильную грамматическую форму прямого вопроса; возможные фонетические и лексические погрешности не затрудняют восприятия |
1 |
| Вопрос не задан, или заданный вопрос по содержанию не отвечает поставленной задаче
И/ИЛИ не имеет правильной грамматической формы прямого вопроса, И/ИЛИ фонетические и лексические ошибки препятствуют коммуникации |
0 |
| Максимальный балл | 4 |
Задание № 2
В этом задании необходимо задать вопросы по предложенной Вам картинке. Даются ключевые слова, на основе которых Вы и должны построить вопросы.
Подготовка – 1.5 минуты
Время выполнения – 2 минуты
Ваши вопросы – по 20 секунд на вопрос
Балы за это задание – 5 баллов (по баллу за вопрос)
Task 2
Study the advertisement.
Make your life easier with our new kitchen unit!
You are considering buying the appliance and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) price
1. How much does the unit cost?
2) if one can buy it online
2. Can I buy it on-line?
3) number of functions
3. How many functions does it have?
4) guarantee period
4. What is the guarantee period?
5) recipe book to go with the unit
5. Does a recipe book go with the unit?
Read by George William Dole
НАИБОЛЕЕ РАСПРОСТРАНЁННЫЕ ВОПРОСЫ В ЗАДАНИИ №2 (РАЗДЕЛ ГОВОРЕНИЕ)
|
№ |
О чем надо спросить |
Как задать вопрос |
|
1. |
age restriction |
Is there a minimum age restriction for this film? What is the age restriction? Is there any age restriction? |
|
2. |
minimum age limit |
What is the minimum age limit for this film? Is there any minimum age limit? |
|
3. |
age of (something) |
How old is (something)? |
|
4. |
availability of (something) |
Is (something) available? |
|
5. |
beginning of the course |
When does the course begin/ start? |
|
6. |
courses available |
What courses are available at your school? |
|
7. |
cost of (something) |
How much does (something) cost? How much is the …? |
|
8. |
credit card acceptance |
Do you accept credit cards for payment? Can I pay by the credit card? |
|
9. |
date of delivery |
What is the possible date of delivery? |
|
10. |
directions to the hotel/ gym |
How can I get to your hotel/ gym? |
|
11. |
discounts for groups/ party reductions |
Are there any discounts for groups? Are group discounts available? |
|
12. |
discounts for students |
Are there any discounts for students? Do they have any discounts for students? |
|
13. |
distance from the city centre |
How far is the hotel from the city centre? |
|
14. |
duration of the course/ tour/flight |
How long is the course/tour/ flight? How long does the course last? |
|
15. |
entrance/admission fee |
What is the entrance/admission fee? How much is the ticket? How much does the tour cost? |
|
16. |
cancellation |
Is any cancellation possible? Can I cancel the (it) if I don’t like it? |
|
17. |
hotel facilities |
What facilities are available at the hotel? Are there any facilities available? |
|
18. |
if breakfast is included |
Is breakfast included into the price? |
|
19. |
if textbooks are included |
Are textbooks included into the price? |
|
20. |
location of the hotel/ gym/club |
Where is your hotel/gym/club situated/located? How can I get to the hotel/gym/club? |
|
21. |
nearest car park/ parking garage |
Where is the nearest car park/ parking garage? How can I get to the nearest car park / parking garage? |
|
22. |
number of lessons per week |
How many lessons are there per week? How many lessons do they have per week? |
|
23. |
number of students in the group |
How many students are there in the group? How many students do they have in the group? |
|
24. |
online (advance) reservation/booking |
Can I book/purchase a ticket online (in advance)? Can I reserve a room online? Is it possible to reserve a room online? |
|
25. |
opening hours (of the club)/ hours of operation |
What are the opening hours of the club? When is the club open? What time does the club open? What are the hours of operating for the club? |
|
26. |
photo permission /taking pictures |
Is it allowed to take pictures during the tour? Can I take photos during the tour? |
|
27. |
possible accommodation |
What kind of accommodation do you offer? What kind of accommodation do they have? |
|
28. |
(double/single) room price per night |
What is the (double/single) room price per night? How much does a room cost per night? How much is a room per night? |
|
29. |
price for a three-week course |
What is the price for a three-week course? How much does a three-week course cost? How much is a three-week course? |
|
30. |
refund for a ticket |
Can I get a refund for a ticket if I miss the concert? |
|
31. |
type of (clothes) sold |
What types of (clothes) do you sell? |
Здравствуйте, дорогие читатели.
Время экзаменов неумолимо приближается, но это, поверьте, не повод впадать в панику или отчаяние! Я думаю, что в течение целого года вы плодотворно трудились, накапливая драгоценные знания. Я в свою очередь, хочу помочь вам систематизировать полученный в процессе подготовки опыт. В этой статье я собрала наиболее часто встречающиеся формулировки в Задании 2 Устной части ЕГЭ.
Напомню, что в этом задании вам предлагается ознакомиться с рекламным объявлением и задать пять прямых вопросов на основе ключевых слов и предложенного рекламного объявления.
Формат задания – условный диалог-расспрос.
Время на подготовку – 1.5 минуты
Время на выполнение задания – 20 секунд на один вопрос
Максимальный балл – 5 баллов
С критериями оценивания данного задания и примерами выполнения, Вы можете ознакомиться на этой странице.
Model answer
Task 2
Study the advertisement.
You are considering going on this sightseeing tour and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out the following:
1) duration of the tour
2) the starting point
3) places to visit
4) the price for a group of 10
5) discounts for students
Sample answer:
- How long will the tour last?
- What is the starting point of the tour?
- What places are we going to visit during the tour?
- How much does the tour for a group of 10 people cost?
- Are there any discounts for students?
Внимание! В формате КИМ ЕГЭ 2022 произошли изменения: в Задании 2 нужно задать четыре прямых вопроса вместо пяти. Время, выделяемое на подготовку, не изменилось и составляет по-прежнему 1,5 минуты. Время ответа – 20 секунд для того, чтобы задать один вопрос. Максимальный балл – 4 балла, то есть, за каждый правильно поставленный вопрос учащийся получает 1 балл.
Model Answer EGE 2022
Task 2. Study the advertisement.
Where will it take you?
You are considering taking up biking and now you’d like to get more information. In 1.5 minutes you are to ask four direct questions to find out about the following.
- tuition fee;
- number of students in a group;
- duration of the course;
- special clothes.
You have 20 seconds to ask each question.
Sample answer:
- What is the tuition fee of the biking course?
- How many students will there be in the group?
- How long is the course?
- Are any special clothes required to join the course?
Подборка типичных вопросов
Устная часть
Задание 2
- Location of the shop/school/gym/restaurant/hotel – месторасположения
Where is your shop/school/gym/restaurant/hotel located (situated)?
2. Directions to the shop/school/gym/restaurant/hotel – способ добраться
How can I get to the shop/school/gym/restaurant/hotel?
What is the best way to get to your school?
3. Distance from the city center – удаленность от центра
How far is your gym/hotel/club/school from the city center?
4. Duration / length of the tour/flight/classes – продолжительность тура /перелета / уроков
How long is the tour / flight?
How long are the classes?
How long will the tour last?
5. Dates for departure – даты вылета (отправления)
What are the departure dates? / When does the tour start?
6. Opening hours / working hours / operation hours – часы работы
What are the opening hours of the shop/gym/museum/library?
When is the shop /gym /museum / library open?
When are you open?
When do you work?
What are the working hours of the shop?
When does the shop / gym / museum work?
NB! The shop is closed on Sunday. / The shop is open on weekdays.
“open” и “closed” – это прилагательные
7. Discounts / Reductions for children/for groups/for big orders – скидки
Are there any discounts / reductions for children under 5?
Is it possible to get any discounts?
Are discounts for groups of students available?
What discounts are provided for big orders/ for pensioners /for the elderly? – Какие скидки предоставляются для больших заказов / для пенсионеров?
Do you provide any family discounts?
8. Special offers – специальные предложения
Are there any special offers available at your school ?
What special offers do you provide in your shop?
9. Price / Cost of the item – цена
What is the price of the bicycle? / What is the best price of the car?
How much is the bicycle? / How much are these trainers?
How much does the phone cost? / How much do these jeans cost?
What is the single/double room price per night?
10. Entrance fee / tuition fee – входная плата / плата за обучение
What is the entrance fee? / What is the tuition fee?
How much is the ticket? / How much are the tickets?
How much does the ticket cost? (3 л., ед.число)
How much do the tickets cost? (мн.число)
11. Courses available – доступные курсы
What kinds of courses are available (at your center)?
What courses do you offer?
Do you offer morning or evening courses?
Are morning/afternoon/evening courses available?
Evening courses are available at your school, aren’t they?
12. Price for a two-week course – стоимость двухнедельного курса обучения
What is the price for a two-week course?
How much is a two-week course?
Is the price for a two-week course reasonable?
How much should I pay for a two-week course at your computer center?
13. If a placement test is included – включен ли тест распределения учащихся по уровню знаний
Is a placement test included in the program of the course?
14. If textbooks are included – включены ли в стоимость курса учебники
Are textbooks included into the price of the course?
15. Number of classes per week / per day – количество уроков в неделю/в день
How many classes are there per week?
How many classes a day do you offer?
How many classes per week do I have to attend at your language school?
16. Number of students in the group – количество студентов в группе
How many students are there in the group?
How many students are going to be in the group?
17. Beginning of the course – начало курса обучения
When does the course start / begin?
Is the course going to start next week / in July?
18. Availability of something – возможность чего-либо
Is the table for 6 people available for Sunday evening?
Is the audio version of the book available?
Is shipping / delivery to my town available? – Возможна ли доставка товара в мой город?
Can you deliver it (them) into my hometown?
19. Hotel facilities – услуги в отеле
What facilities do you offer at your hotel?
What facilities are available / provided at your hotel?
What facilities does the hotel have?
What kinds of facilities are there at your hotel?
20. Possible accommodation – виды размещения / проживания
What kind of accommodation do you offer?
21. Online reservation / advance booking – бронирование по интернету / предварительный заказ
Can I book tickets in advance?
Can I make a reservation online?
Is it possible to make a reservation online?
22. If a wake—up call available – возможность услуги «звонок для пробуждения», когда сотрудник отеля телефонным звонком будит вас в условленное время
Is a wake-up call at 3 a.m. available?
Can you give us a wake-up call, please?
Is it possible to have a wake-up call at 4 a.m.?
23. If breakfast is included – включен ли завтрак в стоимость
Is breakfast included in the price of the tour?
24. Available kinds of payment – возможные способы оплаты
What kinds of payment are available / possible at your hotel?
Can I pay cash (or in cash: in dollars, in Euros, in roubles )? – Могу я оплатить наличными?
Can I pay by credit card / by check?
to pay with a credit card / to pay by credit card
25. Credit card acceptance – возможность оплаты кредитной картой
Can I use my credit card for payment?
Do you accept / take credit cards for payment?
Is it possible to pay by credit card?
26. Cancellation [ˌkæns(ə)’leɪʃ(ə)n] – отмена бронирования
Is cancellation possible?
Can I cancel the order?
Is there any possibility to cancel the order?
Is it possible to cancel the order?
How can I cancel the order?
to cancel [ˈkænsəl] — отменять
27. Refund for a ticket – возврат денег/компенсация
Can I get a refund for the ticket if I miss the concert / the flight / the train?
Is it possible to get a refund for the ticket?
28. If taking pictures permitted – разрешена ли фотосъемка
Is taking pictures allowed /permitted at the gallery?
Can I take pictures at the museum?
Is it possible to take photos during the performance?
29. Age restriction / minimum age limit – возрастные ограничения
What is the minimum age limit to ride this attraction?
Are there any age restrictions to get this job?
How old should I be to apply for this job?
30. Membership in a movement / club / organization – членство в движении / клубе / организации
How can I join your club?
How can I become a member of your organization?
What do I need to join your movement?
Рекомендации:
— обратите внимание, что если в одном из пунктов, предложенных в задании, присутствует слово «IF», то это сигнал того, что Вам нужно построить вопрос общего типа
— на экзамене задавайте вопросы общего (General Question) и специального типа (Special Question)
— не забывайте употреблять вспомогательные глаголы
— не рекомендуется задавать косвенные вопросы типа: “Could you tell me…”
— не нужно начинать свой ответ с этикетного диалога: “Hello. My name is Ann and I’m calling to find out more information about …”
My bounty for you!
By the way do you know what the word «bounty» means?
Bounty means bonus = prize = award = gift = present
Не забудьте подписаться на мой канал!
Буду рада, если данная статья Вам понравилась.
Спасибо, что читаете!
Вы можете дополнить список вопросов из Задания 2 Устной части, оставив запись в поле комментариев после статьи.
Related posts:
Устная часть ЕГЭ по английскому языку состоит из 4 заданий. В Задании 2 вам нужно составить 4 вопроса по заданной теме.
Мы приготовили для вас списки вопросов, которые вы можете использовать на экзамене 👇
Accomodation — Место проживания
| What type of accommodation do you offer? | Какой тип размещения вы предлагаете? | |
| Will I share the flat with another person, or will I live alone? | Буду ли я делить квартиру с другим человеком или буду жить один? | |
| How many bedrooms are there in that flat? | Сколько спален в квартире? | |
| When’s the earliest I could move in? | Когда я смогу въехать самое раннее? |
При необходимости повторите типы вопросов в английском языке — на ЕГЭ эти знания вам пригодятся 😎
5 типов вопросов в английском языке
В английском 5 типов вопросов: General – общий, Special – специальный, Tag – разделительный, Alternative – альтернативный и Subject – вопрос к подлежащему
Education — Образование
| How many students are there in the group? | Сколько учеников в группе? | |
| What are the subjects taught? | Какие предметы преподаются? | |
| Are individual classes/sessions possible? | Возможны ли индивидуальные уроки/занятия? | |
| How many classes a day will I have? | Сколько занятий у меня будет в день? | |
| Will students have a final test? | Будут ли студенты сдавать итоговый тест? | |
| Are there both afternoon and evening courses to choose from? | Есть ли на выбор между дневными и вечерними курсами? |
В Задании 2 на ЕГЭ вам чаще всего потребуется задавать вопросы в Present Simple — повторите это время 🤓
Purchase — Покупка
| Will I get a guarantee for …? | Получу ли я гарантию на …? | |
| Will you be able to deliver it? | Сможете ли вы доставить это? | |
| Do you provide a delivery service? | Предоставляете ли вы услугу доставки? | |
| Does the price include delivery? | Цена включает доставку? | |
| Can I pay by credit card? | Могу я заплатить кредитной картой? | |
| Can I pay in cash? | Могу ли я заплатить наличными? | |
| How much is it? / How much does it cost? | Сколько это стоит? |
Иногда вам потребуется задавать вопросы с will — повторите образование вопросов в Future Simple 🤓
Job — Профессия
| Do you have a vacancy of …? | У вас есть вакансия …? | |
| What salary do you offer? | Какую зарплату вы предлагаете? | |
| What are the working conditions? | Каковы условия работы? | |
| What perks are available? | Какие льготы доступны? |
Для пополнения словарного запаса изучите слова по теме «Профессии» 👇
Слова по теме «Профессии» по уровням — английский язык
Список английских слов по теме «Профессии» с переводом и произношением, разбитые по уровням от BEGINNER до ADVANCED. Слушайте, учите по карточкам, добавляйте в личный словарь.
Activities — Виды деятельности
| What events /activities do you offer? | Какие мероприятия/занятия вы предлагаете? | |
| Do you give a certificate at the end of the course/webinar? | Выдаете ли вы сертификат по окончанию курса/вебинара? | |
| Are there any city activities that you organise for students? | Организуете ли вы городские мероприятия для студентов? |
Не забудьте повторить вопросительные слова в английском языке 😉
WH-words — вопросительные слова в английском языке
WH-words — вопросительные слова в английском языке. Большинство из них содержит буквы w и h: Who? What? Where? When? Why? Which? Whose? Whom? How?
Facilities — Объекты и сооружения
| What facilities do you offer? | Какие удобства вы предлагаете? | |
| What facilities are available? | Какие удобства доступны? | |
| What sport facilities and equipment do you have? | Какие спортивные сооружения и оборудование у вас есть? | |
| Is there a sauna/swimming pool/gym…? | Есть ли сауна/бассейн/тренажерный зал…? |
Заметили вопросы с Are there и Is there? Советуем повторить эту конструкцию 😎
There IS и There ARE: правила, употребление, упражнения
Конструкция there IS используется с подлежащим в единственном числе, there ARE — во множественном. Варианты в других временах: there was/were, there will be.
Money — Деньги
| How much does it cost? | Сколько это стоит? | |
| How much is it? | Сколько это стоит? | |
| Can I pay in cash/by credit card? | Могу ли я оплатить наличными/кредитной картой? | |
| Do you have/offer discounts for students? | Есть ли у вас скидки для студентов? | |
| Is there an admission fee? | Есть ли вступительный взнос? | |
| What is the entrance fee? | Какова плата за вход? | |
| Are there any special offers available? | Есть ли специальные предложения? |
Time — Время
| What are the opening hours? | Какие часы работы? | |
| What is the time of arrival/departure? | Какое время прибытия/отправления? | |
| What are departure/arrival dates? | Какие даты отъезда/прибытия? | |
| How long does it take to get there? | Сколько времени займет туда добраться? | |
| How long is the course/class? | Сколько длится курс/класс? |
Для разговора о времени вам пригодятся предлоги ⤵️
Предлоги времени AT, IN, ON, FOR + TIME
IN обозначает неопределенное время: месяцы, годы, века. ON относится к более точному времени: датам, дням недели. AT указывает на конкретное время на часах.
Location — Месторасположение
| Where is your agency/gym/hotel/school/shop/bank situated? | Где находится ваше агентство/спортзал/гостиница/школа/магазин/банк? | |
| Where is the hotel/gym/club located? | Где находится отель/тренажерный зал/клуб? | |
| What’s the address of the place? | Какой адрес места? |
Повторите основные английские предлоги места 👇
Предлоги места в английском языке: AT, IN, ON
Предлог AT указывает на конкретное место или ориентир. IN обозначает положение объекта внутри другого пространства. ON означает, что предмет находится на какой-то поверхности.
Meals — Питание
| What sort of meals do you offer? | Какие блюда вы предлагаете? | |
| Do you have vegetarian menu? | У вас есть вегетарианское меню? | |
| Do you have Wi-Fi in your cafe/restaurant/hotel? | У вас есть Wi-Fi в вашем кафе/ресторане/гостинице? | |
| Is breakfast included? | Завтрак включен? |
Полезные слова по теме «Еда» ⬇️
Слова по теме ЕДА по уровням — английский язык
Список английских слов по теме ЕДА с переводом и произношением, разбитые по уровням от BEGINNER до ADVANCED. Слушайте, учите по карточкам, добавляйте в личный словарь.
Travelling — Путешествие
| How can I get there? | Как я могу попасть туда? | |
| How long will it take to get there? | Сколько времени потребуется, чтобы добраться туда? | |
| What transport can I use to get there? | Какой транспорт я могу использовать, чтобы добраться туда? | |
| When does the bus/train arrive/depart? | Когда прибывает/отправляется автобус/поезд? | |
| What excursions can I visit there? | Какие экскурсии можно там посетить? | |
| Can I take photos there? | Можно ли там фотографировать? | |
| Can I hire an audio guide? | Можно ли взять в прокат аудиогид? |
Изучите слова по теме «Путешествия» ⤵️
Слова по теме «Путешествия» по уровням — английский язык
Список английских слов по теме «Путешествия» с переводом и произношением, разбитые по уровням от BEGINNER до ADVANCED. Слушайте, учите по карточкам, добавляйте в личный словарь.
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Автор Люська задал вопрос в разделе Гуманитарные науки
Помогите, пожалуйста с переводом текста. «Prices and terms of delivery” и получил лучший ответ
Ответ от Аноним[гуру]
Когда продавцы указывают цены в своих предложениях они обычно заявляют на каких условиях, по этой цене, они будут доставить товар . цена, безусловно, зависит от условий поставки . Самые популярные сроки поставки в зарубежных деловых операций являются : ФОБ ( франко-борт ) CIF (стоимость, страхование и фрахт ) с & F ( стоимость и фрахт ) для ( франко-вагон ) Если товары предлагаются на условиях ФОБ цена будет практически включают в себя стоимость товаров и транспортных расходов в порту отгрузки. Если товар предлагается на условиях СИФ цена будет покрывать стоимость товаров, страховых расходов и грузов или транспортных расходов, в порт назначения. Если товары предлагаются на КАФ точки цена будет covere стоимость товаров и грузов в порту назначения . Если товары предлагаются на сроком цена будет включать в себя стоимость товаров и транспортных расходов до железнодорожного только станции . Эти термины похожи на условиях ФОБ . Разница лишь в томвидом транспорта . В случае на срок отгрузки товаров на судах или самолетах. В случае сроком на товары перевозятся по железной дороге. Вот несколько примеров того, как сроки поставки могут быть упомянуты в предложениях . Цена USD 2,000.00 за тонну ФОБ Нью York.The Цена указана GBP 1,200.00 друг СИФ Murmansk.We можем предложить товары по цене GBP 78,00 за метр КАФ Liverpool.The товаров предлагаются наза основу .
Ответ от 3 ответа[гуру]
Привет! Вот подборка тем с похожими вопросами и ответами на Ваш вопрос: Помогите, пожалуйста с переводом текста. «Prices and terms of delivery”
-
free
on rail (FOR), free on car (FOK), free on truck (FOT) –
франко-вагон,
свободно
на
станции
отправления -
free
alongside
ship
(FAS)
– свободно вдоль борта судна -
CAF
(C&F) = cost and freight – стоимость
и
фрахт -
C&F
landed
– КАФ с выгрузкой
1. Какому типу базисных условий контрактов соответствуют приведенные ниже краткие описания:
-
the
terms of delivery in accordance with which the Seller pays for
transportation and insurance of goods until they arrived at the ship
and the Buyer pays for loading the goods; -
the
terms of delivery in accordance with which the Seller pays for
transportation and insurance of goods to the point of loading and
their shipment on board a ship; -
the
terms of delivery in accordance with which the Seller pays for
loading and transporting goods but the Buyer pays the insurance
costs once the goods have been loaded; -
the
terms of delivery in accordance with which the Seller pays for
transportation to the port of destination, costs of loading and
arranges marine insurance of the goods for the time of
transportation.
Unit IV. Business communication. Negotiations
I. Skills of negotiating
Most negotiations are
conducted with a view to reaching a compromise agreement. Both
parties together move towards an outcome which is to mutual benefit.
This is a range of tactics
which can help conduct negotiations.
It’s no use immediately
discussing business matters. The topic at the outset of negotiations
should be neutral, non-business. It could be immediate experiences,
the sort of journey the visitor has had; football, ice-hockey, the
morning’s newspaper headlines, common interests, etc.
Five per cent of the
negotiating lime is devoted to breaking the ire. The two parties
adjust their thinking and behaviour to one another.
If you want to follow the
reaction of your visitor introduce in your speech the question —
«Agree?»
At the very beginning of the
talks get agreement covering the purpose, plan, agenda of a meeting.
Here is some advice to a
negotiator:
1. First discuss major items,
then minor items.
2. Follow the headlines of the
plan one by one.
3. Come over to the next point
after you have resolved the previous one.
There are always differences
of view between the parties. Here is some advice on problem-solving
tactics.
1. Present a problem in
general and obtain the other party’s view on it.
2. Look together at the
possibilities of joint advantage.
3. Suggest practical actions
to resolve a problem.
If
negotiations are difficult and you are in a deadlock, take time-out.
It’ll help you build bridges between yourself and your partner when
you resume negotiations.
2. Negotiating conditions
-
1) Questioning the conditions
-
In
the list below, you will see many of the conditions which are common
in various kinds of business agreement. First, read the list of
conditions and the examples.
|
Conditions unit minimum credit delivery date bulk penalty cancellation exclusivity royalty commission early settlement discount option method of payment warranty period |
Examples $15.00 at least 30 days 20 June -2% if 5% for 50% six sole states 3% of 5% on — 2% if first contract irrevocable 18 completion |
b)
Now cover the right-hand column. Try to think up examples of the
conditions you see on the
left.
Example
unit price: $10.00 per unit.
c)
Then cover the left-hand column and try to remember the name of each
example on the right. Example
30 days after invoice: credit period.
d)
Now try to question the conditions on the list. Example
I’m not too happy about the unit price. I think $8.2 would be more
reasonable/appropriate.
When you have questioned all the conditions, try to do the exercise
again with the left-hand column covered.
Прочтите
и переведите диалог на русский язык.
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В этом задании необходимо задать вопросы по предложенной Вам картинке. Даются ключевые слова, на основе которых Вы и должны построить вопросы.
Подготовка – 1.5 минуты
Время выполнения – 2 минуты
Ваши вопросы – по 20 секунд на вопрос
Балы за это задание – 5 баллов (по баллу за вопрос)
Study the advertisement.
You are considering buying the appliance and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1. How much does the unit cost?
2. Can I buy it on-line?
3. How many functions does it have?
4. What is the guarantee period?
5. Does a recipe book go with the unit?
№
О чем надо спросить
Как задать вопрос
1.
age restriction
Is there a minimum age restriction for this film?
What is the age restriction?
Is there any age restriction?
2.
minimum age limit
What is the minimum age limit for this film?
Is there any minimum age limit?
3.
age of (something)
How old is (something)?
4.
availability of (something)
Is (something) available?
5.
beginning of the course
When does the course begin/ start?
6.
courses available
What courses are available at your school?
7.
cost of (something)
How much does (something) cost?
How much is the …?
8.
credit card acceptance
Do you accept credit cards for payment?
Can I pay by the credit card?
9.
date of delivery
What is the possible date of delivery?
10.
directions to the hotel/ gym
How can I get to your hotel/ gym?
11.
discounts for groups/ party reductions
Are there any discounts for groups?
Are group discounts available?
12.
discounts for students
Are there any discounts for students?
Do they have any discounts for students?
13.
distance from the city centre
How far is the hotel from the city centre?
14.
duration of the course/ tour/flight
How long is the course/tour/ flight?
How long does the course last?
15.
entrance/admission fee
What is the entrance/admission fee?
How much is the ticket?
How much does the tour cost?
16.
cancellation
Is any cancellation possible?
Can I cancel the (it) if I don’t like it?
17.
hotel facilities
What facilities are available at the hotel?
Are there any facilities available?
18.
if breakfast is included
Is breakfast included into the price?
19.
if textbooks are included
Are textbooks included into the price?
20.
location of the hotel/ gym/club
Where is your hotel/gym/club situated/located?
How can I get to the hotel/gym/club?
21.
nearest car park/ parking garage
Where is the nearest car park/ parking garage?
How can I get to the nearest car park / parking garage?
22.
number of lessons per week
How many lessons are there per week?
How many lessons do they have per week?
23.
number of students in the group
How many students are there in the group?
How many students do they have in the group?
24.
online (advance) reservation/booking
Can I book/purchase a ticket online (in advance)?
Can I reserve a room online?
Is it possible to reserve a room online?
25.
opening hours (of the club)/ hours of operation
What are the opening hours of the club?
When is the club open?
What time does the club open?
What are the hours of operating for the club?
26.
photo permission /taking pictures
Is it allowed to take pictures during the tour?
Can I take photos during the tour?
27.
possible accommodation
What kind of accommodation do you offer?
What kind of accommodation do they have?
28.
(double/single) room price per night
What is the (double/single) room price per night?
How much does a room cost per night?
How much is a room per night?
29.
price for a three-week course
What is the price for a three-week course?
How much does a three-week course cost?
How much is a three-week course?
30.
refund for a ticket
Can I get a refund for a ticket if I miss the concert?
31.
type of (clothes) sold
What types of (clothes) do you sell?
Одно из заданий ЕГЭ по английскому предполагает умение задавать прямые вопросы, опираясь на ключевые слова и фразы. Здесь приводим готовые образцы вопросов на основе открытой базы заданий Федерального института педагогических измерений (Фипи).
Кратко о задании на прямые вопросы.
В этом типе заданий вам предлагается какая-либо ситуация (вы собираетесь записаться в танцевальную школу или на языковые курсы; вам предстоит путешествие за границу; вы намереваетесь приобрести какой-либо товар и т.п.). В данной ситуации вам хотелось бы прояснить для себя несколько вопросов и получить дополнительную информацию. И вот вы, якобы, звоните в интересующую вас компанию и задаете им вопросы.
В задании вам предложены пять ключевых слов или фраз (с 2022 г. – 4 ключевых слова или фразы), на основе которых вы и должны задать вопросы. Если, к примеру, вы видите слово price, то вопрос должен быть о цене товара или услуги. Если же вам встретилось слово location, то вы должны задать вопрос о местонахождении компании.
Запомните: вопросы должны быть адекватны ситуации. Так, если вы, якобы, звоните в цветочный магазин и узнаете его местонахождение, то не надо выпаливать Where are you located? Вы интересуетесь местонахождением конкретного сотрудника магазина, который вам ответил, или самого магазина? Вопрос должен быть однозначен и понятен: Where is your flower shop located?
Задание 1 на прямые вопросы
ЗаданиеОтвет
You are going to study abroad for three months and want to find a swimming pool you could attend. You’d like to get more information about this swimming pool. In 1.5 minutes you are to ask five questions to find out the following:
1) location of the swimming pool
2) opening hours
3) sauna availability
4) price for 3 months
5) discounts for students
1. Where is the swimming pool located?
2. When is the swimming pool open?
3. Is a sauna available?
4. How much do 3 months cost?
5. Are there any discounts for students?
Задание 2 на прямые вопросы
ЗаданиеОтвет
You are going to visit Japan this summer and you’d like to have more information about the flights to Japan. In 1.5 minutes you are to ask five questions to find out the following:
1) departure dates
2) travel time
3) return ticket price
4) discounts for students
5) buying the ticket online
1. When do the planes leave for Japan?
2. How long is the flight?
3. How much does a return ticket cost?
4. Are there any discounts for students?
5. Can I buy the ticket online?
ЗаданиеОтвет
You are considering starting breakdance lessons and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) tuition fee
2) course location
3) duration of the course
4) special clothes
5) evening classes
1. How much does the tuition cost?
2. Where is the course located?
3. How long is the course?
4. Are special clothes necessary?
5. Are there classes in the evening?
Задание 4 на прямые вопросы
ЗаданиеОтвет
You are considering buying the book and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) if it’s a paperback edition
2) number of illustrations
3) vegetarian dishes
4) the price
5) audio version of the book
1. Is it a paperback edition?
2. How many illustrations are there in the book?
3. Does the book contain any vegetarian dishes?
4. How much does the book cost?
5. Is an audio version of the book available?
Задание 5 на прямые вопросы
ЗаданиеОтвет
You are considering going on this sightseeing tour and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out the following:
1) duration of the tour
2) the starting point
3) number of bridges you’ll visit
4) the price for a group of 10
5) discounts for students
1. How long is the tour?
2. Where does the tour start from?
3. How many bridges will we visit?
4. How much is the price for a group of 10?
5. Are there any discounts for students?
Задание 6 на прямые вопросы
ЗаданиеОтвет
You are considering buying the appliance and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) price
2) if one can buy it online
3) number of functions
4) guarantee period
5) recipe book to go with the unit
1. How much does the appliance cost?
2. Can I buy it online?
3. How many functions does the appliance have?
4. How long is the guarantee period?
5. Is there a recipe book to go with the unit?
Задание 7 на прямые вопросы
ЗаданиеОтвет
You are considering visiting the fitness club and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) location
2) opening hours
3) price of the season ticket
4) if individual sessions are possible
5) swimming pool
1. Where is the fitness club located?
2. When is the fitness club open?
3. How much does the season ticket cost?
4. Are individual sessions possible?
5. Is a swimming pool available?
Задание 8 на прямые вопросы
ЗаданиеОтвет
You are considering buying some flowers and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) location
2) opening hours
3) kinds of flowers in stock
4) if they sell pot plants
5) discounts for big orders
1. Where is your flower shop located?
2. When is the flower shop open?
3. What kinds of flowers are there in stock?
4. Do you sell pot plants?
5. Are there any discounts for big orders?
Задание 9 на прямые вопросы
ЗаданиеОтвет
You are considering going on a Hot Air Balloon Ride in Russia, in the suburbs of St. Petersburg, and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) age restriction
2) range of destinations
3) working hours
4) duration of the ride
5) cost of an individual ride
1) Is there an age restriction for a hot air balloon ride?
2) Where can I go? / What destinations are available?
3) What are the working hours?
4) How long is the ride/flight? / How long does the ride/flight last? / What is the
minimum/maximum duration of the ride/flight?
5) How much does the individual tour/ride cost? / How much should I pay for the individual tour/ride?
Задание 10 на прямые вопросы
ЗаданиеОтвет
You are considering having a holiday in Dover and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) transference
2) accommodation
3) price for a week for one
4) group discounts
5) excursions
1) Do you provide transference to the hotel in Dover?
2) What accommodation opportunities do you provide?
3) How much is a week for one?
4) Are there any group discounts?
5) What excursions do you offer in Dover?
Задание 11 на прямые вопросы
ЗаданиеОтвет
You have to buy online a book by Mark Twain and you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) availability of books
2) price of a book
3) delivery time
4) cost of delivery
5) payment options
1) What books by Mark Twain are available?
2) What is the price of one book? How much is one book?
3) What is the delivery time?
4) How much does the delivery cost?
5) What payment options do you provide?
Задание 12 на прямые вопросы
ЗаданиеОтвет
You are considering taking up an English course in order to improve your language skills and you found an advertisement on the internet and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) location
2) duration of an intermediate course
3) number of students in a group
4) tuition fee
5) discounts
1) Where is your English course located?
2) How long does an intermediate course run/last?
3) How many students are usually there in a group?
4) How much does the course cost? What is the tuition fee?
5) Do you have any discounts for students?
Задание 13 на прямые вопросы
ЗаданиеОтвет
In the shop window of a clothes shop you saw an advertisement for a vacancy and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) vacancies for teens
2) experience
3) probation period
4) working hours
5) salary
1) Are there vacancies for teens in your clothes shop?
2) Do you require any previous experience in the jobs available?
3) Is there any probation period for new employees?
4) What are the working hours in the shop?
5) What’s a salary? How much do you pay for the job?
Задание 14 на прямые вопросы
ЗаданиеОтвет
You have are considering to visit a new shopping centre and you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) opening hours
2) location
3) loyalty cards
4) parking options
5) toy shops
1) What are the opening hours of your new shopping centre?
2) Where is the shopping centre located?
3) Do you provide loyalty cards?
4) What parking options are available?
5) Are there any toy shops in your centre? Is there a choice of toy shops in the shopping centre?
Задание 15 на прямые вопросы
ЗаданиеОтвет
You are considering planting a tree in order to help to save environment and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) location
2) things to bring
3) timing
4) price for participating
5) discounts
1) What is the location to plant trees?
2) What should I bring with me?
3) How long does this activity usually last?
4) How much do I have to pay to participate?
5) Are there any discounts for students?
Задание 16 на прямые вопросы
ЗаданиеОтвет
You are considering taking part in a volunteer programme abroad and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) age restriction
2) types of programmes available
3) range of destinations
4) duration of placements
5) cost of a two-week course
1) Is there an age restriction for this (volunteer) programme?
2) What types of programmes are available?
3) Where can I go? / What destinations are available?
4) How long is the programme? / How long do placements last? / How long does the programme last?
5) How much does a two-week course cost? / How much should I pay for a two-week course? / What are the costs involved?
Задание 17 на прямые вопросы
ЗаданиеОтвет
You are considering joining a chorus-studio and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) range of the repertoire
2) acceptance
3) admission fee
4) location
5) dates of the rehearsals
1) What is the range of the repertoire of your chorus? What kinds of songs do you sing in your chorus?
2) What are the rules of acceptance for your chorus? What people do you accept for your chorus?
3) Do the chorus members have to pay an admission fee?
4) Where is your studio located?
5) What are the dates of the rehearsals? When are the rehearsals held?
Задание 18 на прямые вопросы
ЗаданиеОтвет
You are considering attending a computer-generated product exhibition and now you’d like to get more information. In 1.5 minutes you are to ask five direct questions to find out about the following:
1) location
2) underground stations nearby
3) opening hours
4) discounts for students
5) taking photos
1) Where is the exhibition located/situated?
2) Are there any underground stations nearby?
3) What are the opening hours of the exhibition? When is the exhibition open?
4) Is it possible to have discounts for students? Are discounts for students available?
5) Is taking photos permitted/allowed at the exhibition?